Refunds & Cancellations Policy

Effective Date: October 1, 2025

At Collective Beauty Med Spa, every treatment, membership, and product purchase is designed to deliver a personalized and exceptional experience. Because our services and memberships are carefully customized to each client, we have established the following policies to ensure fairness, efficiency, and consistency for all clients.

Appointments & Cancellations

We reserve dedicated time for every appointment to provide the highest level of care and attention.

  • We kindly request at least 24 hours’ notice to reschedule or cancel an appointment.
  • Cancellations made with less than 24 hours’ notice or missed appointments may result in a $100 cancellation fee or forfeiture of any service deposit.
  • Clients who arrive more than 15 minutes late may need to reschedule, as we strive to maintain timely service for all guests.

Deposits

Some appointments require a non-refundable deposit to secure your booking. This deposit will be applied toward your treatment total at the time of service.

If you cancel or reschedule within the required timeframe, your deposit will remain on your account for future use.

Refunds on Services

All treatment and service sales are final. Once a service has been rendered or a treatment package initiated, we are unable to offer refunds.

  • This policy ensures that provider time, product use, and customized care planning are appropriately valued.
  • If you experience an unexpected reaction or concern, please contact our office promptly so we can evaluate and address your needs.

Memberships

Membership fees are billed monthly to the card on file and are non-refundable.

  • Monthly deposits are added to your Collective Beauty Bank and can be applied toward eligible services or retail purchases.
  • Unused balances remain in your account for up to 12 months from the date of payment.
  • Memberships may be paused once per year for up to 60 days with written notice.
  • Early termination requests must be submitted in writing and are subject to management review.

Retail Products

We want you to love the skincare products you purchase from us.

  • Unopened, unused products may be exchanged or returned for store credit within 14 days of purchase with a valid receipt.
  • Opened or used products are non-refundable due to health and safety regulations, unless there is a documented adverse reaction (evaluated by our team).
  • Online purchases must be returned or exchanged in person at our Calabasas location.

Packages & Prepaid Treatments

All treatment packages and prepaid series are non-refundable and non-transferable.

  • Unused treatments may be converted into credit toward other services at management’s discretion.
  • Package credits must be used within 12 months of purchase.

Gift Cards

Gift cards are final sale, non-refundable, and may not be redeemed for cash. They can be applied toward any eligible service or retail purchase.

Policy Acceptance

By purchasing a service, membership, or product from Collective Beauty Med Spa, you acknowledge and agree to the terms of this Refund & Cancellation Policy.

Contact Information

For questions about this policy or to modify an appointment, please contact:

Collective Beauty Med Spa
23622 Calabasas Road, Suite 111
Calabasas, CA 91302
Email: [email protected]
Phone: 818-221-1044
Website: www.collectivebeautymedspa.com

Changes to This Notice

We reserve the right to revise or update this Notice at any time. The updated version will be posted in our office and on our website with a new effective date.